What is the Bold Extended Warranty?

With the Bold Extended Warranty you extend the warranty on your Bold Smart Lock to 5 years after installation. You pay a one-off fee of € 39 per lock.

What do you get?

• Warranty for up to 60 months after the first installation of your lock.
• The same coverage as the standard warranty: we repair or replace your lock free of charge if it develops a defect. Only the duration is longer. Damage caused by normal wear and tear, intent, careless use, an accident or theft is not covered.
• The warranty stays with the lock. If you sell the lock, the Extended Warranty transfers to the new owner.

The Extended Warranty applies to the lock itself only, not to other devices or accessories.

How long does the warranty last?

The Extended Warranty ends 60 months after the first installation date of your lock, as recorded in the Bold platform. A factory reset, a new installation or a new owner does not change that date.

The standard warranty runs from the invoice date; the Extended Warranty runs from the installation date. If you install your lock one year after purchase, for example, you have warranty cover until 6 years after purchase.

Where can you buy the Extended Warranty?

• When ordering your lock on the Bold website.
• Later via the Bold app or your account page, up to 2 months after the first installation of your lock.

It does not matter where your lock was purchased. You will receive a voucher that is valid for 2 years from the date of purchase. If you do not redeem the voucher within that period, it will expire without a refund.

How do you redeem the voucher?

1. Open the Bold app and go to the Add-ons menu.
2. Enter your voucher.
3. Select the lock to which the Extended Warranty should apply.

This is only possible for a lock that was first installed no more than 2 months ago. A voucher always applies to one lock.

Can you move the voucher to a different lock?

Yes. Up to 2 months after redeeming the voucher, you can move it to a different lock as many times as you like. That lock must also have been installed no more than 2 months ago. The end date remains that of the first lock. After those 2 months, the voucher is permanently linked to the lock.

If your lock is replaced under warranty, the Extended Warranty transfers to the replacement lock. The end date remains the same.

Refunds

Within 30 days of purchasing the voucher you can have the Extended Warranty refunded. Your statutory right of withdrawal continues to apply. Report it via the returns page on the Bold website or via Bold Support, and state which voucher is involved.

• You cancel the Extended Warranty only: the voucher expires and you receive a refund of the amount paid.
• You return the lock and keep the Extended Warranty: the voucher remains valid with the same end date. You can use it for a different lock that was installed no more than 2 months ago.
• You receive a refund for the lock at a later stage, for example due to a defect: you keep the voucher and can use it for a new lock.

Only the person who purchased the voucher can receive a refund.

Submitting a claim

Contact Bold Support via the contact form at boldsmartlock.com/contact or call us. Include the invoice for your lock and the invoice showing the Extended Warranty. We will check the status of your voucher in the Bold platform.

Read the full terms and conditions at boldsmartlock.com/extended-warranty-terms.