At Bold, we understand that sometimes returning a product is necessary. That is why we have streamlined the process, making it quick and hassle-free to initiate a return. Follow these steps to arrange your return.
Step 1: Visit the Bold website
Open the Bold website in your browser. Our site is designed to be as user-friendly as possible, helping you find the information you need quickly.
Step 2: Navigate to "Returns"
Scroll to the bottom of the page and click the "Returns & Warranty" link. This will take you to a dedicated page where you will find all the return and warranty information.
Step 3: Start the return process
Click on "Create a return shipment". You will be directed to a separate return page specifically designed to help you register your return. You can access it at: retourneren.nl/boldsmartlock.
Step 4: Enter your order details
On the return page, enter your order number and the email address you used to place the order. These details are essential for us to process your return efficiently.
Step 5: Select the product and return reason
Choose the product you wish to return from your order history and select the reason for the return. This information allows us to tailor the return process to your needs.
Step 6: Choose a shipping method
Select the shipping method that suits you best for returning the product.
Step 7: Generate the return label
After choosing a shipping method, you can easily create a return label. Print the label and attach it to your package.
Important points to note
- Ensure the product is undamaged, unused, and in its original packaging.
- Register the return within 30 days of purchase.
- If the product arrived damaged, please indicate this on the form.
Upon receiving your return, we will process the refund within 14 days. Feel free to place a new order or wait until your return is processed.
Thank you for choosing Bold!