At Bold, we strive to make the return process as seamless as possible for our customers. In this article, we will guide you through the steps of initiating a return for your Bold product.
We want to ensure that you have a clear understanding of the process, from start to finish.
Returning a product shouldn't be a hassle, and at Bold we've made it easy for you. To initiate a return follow the simple steps below:
Step 1: Visit our website; boldsmartlock.com
We've designed our site to be user-friendly, ensuring that you can quickly find the information you need.
Step 2: Find the "Customer Service"
Section Scroll down to the bottom of the page, where you'll find the "Customer Service" section. We believe in providing excellent customer support, and this section is dedicated to assisting you with any inquiries or concerns.
Step 3: Locate "Returns"
Within the "Customer Service" section, you'll see a link labeled "Returns" Click on this link, and it will take you to the dedicated page for returns and warranty information.
Step 4: Create a Return Shipment
On the "Returns" page, you'll find a convenient option to "Create Return Shipment." This is where the return process begins. By selecting this option, you'll be directed to a separate page specifically designed for initiating returns. The link of this page is: returnform.com/boldsmartlock.
Step 5: Provide Order Details
Once you're on the returns page, you'll be asked to enter your order number and the email address associated with your order. Make sure to provide accurate information, as this will help us process your return efficiently.
Step 6: Select the Product and Reason
Now, it's time to choose the product you wish to return from the list of your previous orders. We want to understand the reason for your return, so kindly select the appropriate option from the available choices.
Step 7: Choose a Shipping Method
To ensure a smooth return, you'll be prompted to select a suitable shipping method for sending back the product. We recommend using a reliable and trackable shipping service for your convenience and peace of mind.
Step 8: Generate a Return Label
After selecting the shipping method, you'll have the option to create a return label. This label will make it easier for you to send the product back to us securely.
We will process the refund within 14 days of receipt. In the meantime, feel free to order the correct product or wait for your return to be processed.
Important Points to Note:
- Product Condition: For a successful return, please ensure that the product is undamaged, unused, and in its original packaging. This helps us maintain the quality of our products for other customers.
- Return Time Frame: We kindly ask that you initiate the return within 30 days of your original purchase. After this period, the return window expires, and we may not be able to process your request.
- Reporting Damaged Products: If you received a damaged product, please indicate this in the return form. Your feedback helps us improve our packaging and shipping processes.