---
title: How to initiate a return with Bold?
description: At Bold, we strive to make the return process as seamless as possible for our customers. In this article, we will guide you through the steps of initiating a return for your Bold product. We want to ensure that you have a clear understanding of the process, from start to finish.
---
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# How to initiate a return with Bold?
## At Bold, we understand that sometimes returning a product is necessary. That is why we have streamlined the process, making it quick and hassle-free to initiate a return. Follow these steps to arrange your return.
**Step 1: Visit the Bold website**
Open the [Bold website](https://boldsmartlock.com/) in your browser. Our site is designed to be as user-friendly as possible, helping you find the information you need quickly.
**Step 2: Navigate to "Returns"**
Scroll to the bottom of the page and click the "Returns & Warranty" link. This will take you to a dedicated page where you will find all the return and warranty information.
**Step 3: Start the return process**
Click on "Create a return shipment". You will be directed to a separate return page specifically designed to help you register your return. You can access it at: [https://boldsmartlock.com/return/](https://boldsmartlock.com/return/).
**Step 4: Enter your order details**
On the return page, enter your order number and the email address you used to place the order. These details are essential for us to process your return efficiently.
**Step 5: Select the product and return reason**
Choose the product you wish to return from your order history and select the reason for the return. This information allows us to tailor the return process to your needs.
**Step 6: Choose a shipping method**
Select the shipping method that suits you best for returning the product.
**Step 7: Generate the return label**
After choosing a shipping method, you can easily create a return label. Print the label and attach it to your package.
### Important points to note
- Ensure the product is undamaged, unused, and in its original packaging.
- Register the return within 30 days of purchase.
- If the product arrived damaged, please indicate this on the form.
Upon receiving your return, we will process the refund within 14 days. Feel free to place a new order or wait until your return is processed.
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