---
title: How does Bold’s warranty work?
description: Clear and reliable coverage for peace of mind.
---
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# How does Bold’s warranty work?
## Clear and reliable coverage for peace of mind.
At Bold, we are committed to delivering high-quality products that live up to our standards. We understand, however, that sometimes issues arise, and that is why we offer straightforward warranty coverage on all our products. Below, you’ll find essential details on Bold's warranty terms to help you understand your coverage.
#### Proof of purchase
To claim warranty, please retain your original proof of purchase (such as an invoice), as this is required for all warranty claims. We cannot accept other forms of proof, such as order confirmations or delivery receipts, for warranty coverage.
#### Warranty for second-hand devices
For second-hand devices, warranty claims require the original store invoice from the initial purchase. Unfortunately, we cannot offer warranty coverage on second-hand devices without this original invoice.
#### Warranty period and terms
Our standard warranty period lasts 24 months from the date of purchase, within which we offer free repair or replacement of defective devices. Please note that coverage applies only within this period and is subject to the warranty terms outlined here.
### Need to make a claim?
If you need to make a warranty claim, our support team is here to assist. You can reach out via phone or online:
**Phone support:**
- **Dutch**: +31 85 060 7337
- **English**: +44 330 808 1087
- **German**: +43 720 882 672
**Online support**: If you prefer to contact us by email, simply fill out the contact form on our website at [boldsmartlock.com/contact](https://boldsmartlock.com/contact), and we will respond promptly.
### Important notes
Please remember that Bold’s warranty terms and conditions apply to all claims. Each claim is assessed based on these terms to ensure a fair and timely resolution.
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