Bold aims to deliver high-quality products that meet our quality standards. However, we understand that issues can sometimes arise, and that's why we offer warranty coverage on our products.
Here is important information about the warranty terms at Bold:
- Proof of Purchase: To claim warranty, we require a valid proof of purchase, such as an invoice. We cannot accept other forms of proof, such as order confirmations or delivery receipts. Please make sure to keep your proof of purchase for any warranty claims.
- Replacement of Second-hand Devices: For warranty claims on second-hand devices, we can only provide a replacement if you can provide the original store invoice where the device was initially purchased. We cannot offer warranty coverage for second-hand devices without the original invoice.
- Warranty Period: Our standard warranty period is 24 months from the date of purchase. Within this period, we can replace or repair defective devices. Please note that the warranty is only valid within the warranty period and subject to the applicable warranty terms.
In the event of a warranty case, we recommend contacting our customer support. Our support team is ready to assist you and address any questions you may have. Below are our contact details:
- Phone Support (Dutch): +31 85 060 7337
- Phone Support (English): +44 330 808 1087
If you prefer to reach out via email, you can fill out the contact form on our website: boldsmartlock.com/contact. Fill in the form with your warranty-related inquiry or request, and we will respond as soon as possible.
Please note that the warranty terms and conditions apply, and any warranty claims will be assessed based on these terms. We strive to provide a satisfactory resolution within a reasonable timeframe.
At Bold, we value you as a customer and strive to provide you with high-quality products and excellent support. Thank you for your trust in us and our products!