Troubleshooting steps for when you cannot operate your Bold Smart Lock using your phone, including app updates, internet connection, and Bluetooth issues.
If you find yourself unable to activate your Bold Smart Lock via the Bold app, do not worry—this issue can often be resolved with a few straightforward steps. Here is what you should do.
1. Update the Bold app
Before diving into troubleshooting, always ensure your Bold app is updated to the latest version. This is the first step you should take, as updates often include bug fixes and improvements that could resolve your issue.
2. Check your connection
Any error, including a 500 error, could indicate a problem with your internet connection. Follow these steps:
- If you are connected to Wi-Fi, try disabling it and switching to 4G/5G. This can help determine if a Wi-Fi setting is causing the issue since mobile data is sometimes more reliable.
- Ensure your phone has a strong signal and can access the internet.
3. Enable GPS
For some features of the Bold Smart Lock, it is crucial that GPS is enabled on your phone. Make sure your location services are turned on:
- On Android: Go to Settings > Location > Enable.
- On iOS: Go to Settings > Privacy > Location Services > Enable.
4. Troubleshoot Bluetooth and proximity issues
If the Bold app displays the “Cannot connect via Bluetooth” error, try the following:
- Proximity check: Ensure you are close to the Bold Smart Lock.
- Bluetooth check: Confirm that Bluetooth is turned on.
- Restart the app: Close the Bold app completely and then reopen it.
- Permissions check: On Android devices, ensure the following permissions are enabled:
- Location permission
- "Nearby devices" should be set to "Allow"
5. Address aggressive battery optimization (Android)
On Android, overly aggressive battery optimization settings can interfere with the Bold app's performance. Disable these settings to ensure reliable auto-activation and connectivity:
- Go to Settings > Apps > Bold > Battery > Select "Unrestricted" to prevent the app from being optimized in the background.
For more detailed advice, particularly regarding different Android devices, visit Don't Kill My App.
Conclusion
By following these steps, you should be able to resolve most issues related to activating your Bold Smart Lock via the Bold app. Remember, keeping your app updated and checking your internet connection are crucial first steps in troubleshooting. If problems persist, ensure your phone's settings are optimized for the Bold app to function smoothly.