---
title: Can someone else take over or reset my Bold Smart Lock?
description: No, only the digital owner can reset or transfer ownership of the Bold Smart Lock.
---
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# Can someone else take over or reset my Bold Smart Lock?
## Only the digital owner (visible in the Bold app) can reset or transfer the lock, keeping control firmly in your hands.
Are you seeing the message “This device is already installed by another user” in the Bold app? This indicates that the product already has a digital owner. Here is how you can manage this situation based on different scenarios:
**Someone else needs access to the Bold Smart Lock.**
If someone else, such as a tenant or a family member, needs access to your Bold Smart Lock, you can easily grant them access. Simply add them as a user through the Bold app, allowing them to enter the property without transferring ownership.
**You sold the Bold product and need to release it.**
If you’ve sold your Bold Smart Lock, you need to remove the product from your Bold app. This will allow the new owner to install and set up the lock in their account. Remember, only you as the current digital owner can release the product for installation.
**Someone is attempting to take over your Bold Smart Lock.**
If someone tries to install your Bold Smart Lock without your permission, they will receive a warning message, and you will be notified. The lock remains under your control unless you choose to transfer ownership.
Only you, the digital owner, can manage the Bold Smart Lock’s installation status, ensuring that your security is maintained at all times.
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