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How does the Bold Keypad work?

Everything about installing, PIN codes and using the Bold Keypad.

What is the Bold Keypad?

The Bold Keypad lets you open your Bold Smart Lock with a PIN code, without a phone or a physical key. The Keypad works with every Bold Smart Lock and connects to the lock via Bluetooth. It is suitable for indoor and outdoor use and comes in black.

Each Keypad is linked to one lock. To open two doors with the same PIN code, install a Keypad at each door.

What's in the box?

  • Bold Keypad
  • Back plate
  • 4 AA batteries
  • Drilling template
  • Screws and wall plugs
  • Adhesive strip

Installation

1. Pair the Keypad

  1. Insert the 4 AA batteries.
  2. In the Bold app, tap the plus sign (+).
  3. Press and hold the large button at the bottom of the Keypad for a few seconds.
  4. Follow the steps in the app.

2. Mount the Keypad

Install the Keypad within a few metres of your lock.

The Keypad consists of two parts: the back plate and the Keypad itself. You can fix the back plate with screws or with the adhesive strip. Both work the same way.

Using screws

  1. Use the drilling template to drill the holes in the right place.
  2. Remove the rubber seals from the screw holes in the back plate.
  3. Fix the back plate with the screws and wall plugs provided. The screws then seal the holes.

Using the adhesive strip

If you would rather not drill, use the adhesive strip provided instead of screws.

  1. Stick the adhesive strip to the back of the back plate.
  2. Peel off the protective film.
  3. Press the back plate firmly against the wall.

Leave the rubber seals in the screw holes. They keep the Keypad waterproof.

Then, in both cases

  1. Click the Keypad onto the back plate.
  2. Tighten the small screw at the bottom. This screw is always needed, also to keep the Keypad waterproof.

PIN codes

A personal PIN code for everyone

Every user gets their own unique PIN code of 5, 6 or 7 digits. This way you always know who entered with a PIN code.

The PIN code is sent to the user by email. As an admin, you cannot see the code yourself.

People without the Bold app can also get a PIN code, for example a cleaner. Create a user without sending an invitation and share access with them. They will only receive an email with their PIN code.

Creating PIN codes in the Bold app

As the lock owner, you can create a PIN code in the Bold app for one person at a time, for one or more locks. Choose 5, 6 or 7 digits, or set the code yourself. This works well for personal use, for example for you and your family.

Creating PIN codes in the Bold Pro web portal

As an organisation admin, you create PIN codes through a share. You share one lock or a group of locks with one person or a group:

  1. Go to New share.
  2. Under Lock(s), select one lock or a group of locks.
  3. Under Shared with, select a user or a group.
  4. Turn on PIN codes and choose 5, 6 or 7 digits.
  5. If needed, set Temporary access or a Schedule.
  6. Click Create.

Every user in the share gets a unique PIN code that works on all locks in that share. This means one PIN code can open several doors.

Sharing with one person? Then you can also set a PIN code for them yourself. This code must be unique across all locks and cannot already be in use.

How many PIN codes can you create?

The maximum number of PIN codes per lock depends on the code length:

  • 5 digits: up to 10 PIN codes
  • 6 digits: up to 100 PIN codes
  • 7 digits: up to 1000 PIN codes

This is a security measure. Limiting the number of valid codes keeps the chance that someone guesses a valid code small.

Every PIN code counts towards this limit, including when someone has several codes for the same lock through different shares. If more than a few people use your lock, we recommend 6 or 7 digits.

Multiple shares

If someone has several shares on the same lock, for example one with a schedule and one without, they get a PIN code for each share. The email lists all their PIN codes and when each one is valid.

Activating a new or changed PIN code

PIN codes are stored in the lock. After you create or change a PIN code, the lock first needs to receive the update:

  • With a Bold Connect: the lock receives the update automatically via the internet.
  • Without a Bold Connect: activate the lock once with the Bold app on your phone. The new PIN code works after that.

The same applies to a new share. If you use the Keypad at a location you don't visit often, we recommend a Bold Connect.

Renewing PIN codes

To renew all PIN codes in a share, edit the share. Everyone in that share then receives a new PIN code by email.

How to open the door

  1. Enter your PIN code.
  2. Press the large button at the bottom, or wait about 2 seconds.
  3. The lock activates and you can open the door.

The Keypad shows whether it worked:

  • Green light and two beeps: correct code, the lock is activated.
  • Red light and one beep: wrong code.
  • Steady red light: waiting time after too many wrong attempts.
  • Time-out: the Keypad cannot reach the lock.

Wrong PIN code

After 5 wrong attempts, you need to wait before you can try again:

  • 1 to 5 wrong attempts: no waiting time
  • 6 to 8 wrong attempts: 1 minute
  • 9 or 10 wrong attempts: 2 minutes
  • 11 or more wrong attempts: 10 minutes

For every 10 minutes without a wrong attempt, the count goes down by one attempt.

Is the Keypad secure?

  • The Keypad does not store any PIN codes or other data. It only passes the entered code on to the lock, and the lock checks the code.
  • The Keypad is linked to your lock. If it is stolen, it is of no use to anyone.

Battery

  • The Keypad runs on 4 AA batteries. They are not rechargeable.
  • The batteries last up to 3 years.
  • To replace the batteries, take the Keypad off the back plate. The batteries are then directly accessible. Do not open the Keypad any further, as this voids the warranty.

Does the Bold Keypad support NFC or Aliro?

Not yet. This version of the Bold Keypad works with a PIN code and does not support NFC or Aliro. This will not be added through an update either. NFC and Aliro will come later in a new version of the Keypad.