Skip to content
English
Sign in
Contact us
  • There are no suggestions because the search field is empty.

How to resolve issues activating the Bold Smart Lock via the Bold app

Troubleshooting steps when you cannot operate your Bold Smart Lock with your phone, including app updates, connection checks, Bluetooth errors, and 503/500 error messages.

Can't activate your Bold Smart Lock via the Bold app? Here's what to do

If you find yourself unable to activate your Bold Smart Lock through the app, don’t worry. Most issues can be solved quickly by following these straightforward steps.

1. Always start by updating the Bold app

Before diving deeper into troubleshooting, make sure your Bold app is up to date. This is your first line of action.
Updates often fix bugs and improve connectivity, which might immediately resolve your issue.

2. Check your internet connection

A weak connection is one of the most common causes of activation issues or error messages like 500 error or 503 error when activating your lock remotely.

Try these steps:

  • Switch from Wi-Fi to mobile data (4G/5G).
    This helps rule out issues caused by specific Wi-Fi settings.

  • Ensure a strong signal.
    Confirm your phone has a stable internet connection.

If you see a 503 error when activating remotely:

  • Ensure a strong mobile or Wi-Fi signal.

  • Check the connection to Bold Connect.
    Your Bold Connect should be placed within 1-3 meters of your Bold Smart Lock for reliable operation.

3. Enable GPS on your phone

For certain lock features, GPS (location services) must be enabled. Ensure it is turned on:

  • On Android: Go to Settings > Location > Enable.

  • On iOS: Go to Settings > Privacy > Location Services > Enable.

4. Fix Bluetooth and proximity issues

If you encounter the "Cannot connect via Bluetooth" message, try these steps:

  • Proximity check: Stay close to your Bold Smart Lock.
  • Bluetooth check: Confirm Bluetooth is turned on.
  • Restart the app: Fully close and reopen the Bold app.
  • Permissions check (Android only):

    • Ensure Location permission is granted.

    • Set Nearby devices permission to Allow.

5. Adjust battery optimization settings on Android

Aggressive battery optimization can prevent the Bold app from functioning properly in the background, especially on Android devices.

Here’s how to prevent this:

  • Go to Settings > Apps > Bold > Battery > Select "Unrestricted."
    This ensures the Bold app is not restricted by battery-saving settings.

For brand-specific instructions, visit  Don't Kill My App.

Closing

By following these steps, you can resolve most activation issues with your Bold Smart Lock through the Bold app. Always start with the basics, update the app and check your internet connection. If the issue persists, take the time to review your Bluetooth, GPS, and battery optimization settings to ensure a seamless and reliable connection with your Bold Smart Lock.