---
title: Service guide | Support Centre
description: Everything you want to know about returns, warranties and shipping!
---
[Skip to content](https://knowledgebase.boldsmartlock.com/en/knowledge/service-guide#main-content)
- [English](https://knowledgebase.boldsmartlock.com/en/knowledge/service-guide)
- [Deutsch](https://knowledgebase.boldsmartlock.com/de/knowledge/serviceanleitung)
- [Français](https://knowledgebase.boldsmartlock.com/migration/nl/knowledge-fr/guide-de-service)
- [Nederlands](https://knowledgebase.boldsmartlock.com/nl/knowledge/service-guide)
English
Show submenu for translations
[.jpg?width=150&height=150&name=Bold%20Logo%20-%20Digital%20-%20Square%20-%20White%20BG%20(5).jpg)](https://boldsmartlock.com/)
Open main navigation
Close main navigation
- - [English](https://knowledgebase.boldsmartlock.com/en/knowledge/service-guide)
- [Deutsch](https://knowledgebase.boldsmartlock.com/de/knowledge/serviceanleitung)
- [Français](https://knowledgebase.boldsmartlock.com/migration/nl/knowledge-fr/guide-de-service)
- [Nederlands](https://knowledgebase.boldsmartlock.com/nl/knowledge/service-guide)
English
Show submenu for translations
- [Contact us](https://boldsmartlock.com/contact)
[Contact us](https://boldsmartlock.com/contact)
Welcome to Bold, how can we help you?
- There are no suggestions because the search field is empty.
1. [Support Centre](https://knowledgebase.boldsmartlock.com/en/knowledge)
2. [Service guide](https://knowledgebase.boldsmartlock.com/en/knowledge/service-guide)
# Service guide
Everything you want to know about returns, warranties and shipping!
- [How does Bold’s warranty work?](https://knowledgebase.boldsmartlock.com/en/knowledge/warranty-at-bold-explanation-and-contact-information)
- [How to initiate a return with Bold?](https://knowledgebase.boldsmartlock.com/en/knowledge/how-to-initiate-a-return-with-bold)
- [Shipping at Bold: Fast and Easy Delivery](https://knowledgebase.boldsmartlock.com/en/knowledge/shipping-at-bold-fast-and-free-delivery)
- [New to Bold](https://knowledgebase.boldsmartlock.com/en/knowledge/new-to-bold#main-content)
- [Is my door Bold ready?](https://knowledgebase.boldsmartlock.com/en/knowledge/new-to-bold#is-my-door-bold-ready)
- [Installation guides](https://knowledgebase.boldsmartlock.com/en/knowledge/new-to-bold#installation-guides)
- [3rd Party Integrations](https://knowledgebase.boldsmartlock.com/en/knowledge/new-to-bold#3rd-party-integrations)
- [Popular functions](https://knowledgebase.boldsmartlock.com/en/knowledge/new-to-bold#popular-functions)
- [Bold Smart Lock](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-smart-lock#main-content)
- [Troubleshooting](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-smart-lock#troubleshooting)
- [Bold Elite](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-smart-lock#bold-elite)
- [Battery](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-smart-lock#battery)
- [General](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-smart-lock#general)
- [Installation](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-smart-lock#installation)
- [Bold Connect](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-connect#main-content)
- [Bold Connect](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-connect#bold-connect)
- [Bold Controller](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-connect#bold-controller)
- [Digital and Physical Safety](https://knowledgebase.boldsmartlock.com/en/knowledge/digital-and-physical-safety)
- [Bold Clicker](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-clicker)
- [Bold for Business](https://knowledgebase.boldsmartlock.com/en/knowledge/bold-for-business)
- [Service guide](https://knowledgebase.boldsmartlock.com/en/knowledge/service-guide)
- [Subscriptions](https://knowledgebase.boldsmartlock.com/en/knowledge/subscriptions)
[.png?width=160&height=92&name=Bold_Logo_RGB-Off-black_Logo%20(2).png "Chill listening crop-3")](https://boldsmartlock.com/)
Feedback about this article? Let us know so we can improve it.
Copyright © 2025, Bold Support