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How to get started with Bold?

Your step-by-step guide to setting up, using and unlocking your Bold Smart Lock confidently.

Just unboxed your Bold Smart Lock? Perfect. This guide walks you through every essential step—from installation to operating the lock—so you can start using it safely and smartly.

1. Download the Bold app

Head to the App Store (iOS) or Google Play Store (Android) and download the Bold app. The app is your central control hub for managing everything related to your Bold Smart Lock.

2. Create your Bold account

When you first open the app, choose one of three simple options to create an account:

  • Continue with Apple

  • Continue with Google

  • Sign in with Password

Choose what suits you best and follow the on-screen instructions.

3. Register your lock in the app

Before getting started, remove the battery tab from your Bold Smart Lock. This activates the lock and causes the inner button to light up green.

Next, open the Bold app and tap the plus (+) icon in the top-right corner. Follow the installation wizard step by step to pair your Bold Smart Lock with your account.

4. Install the lock in your door

Now it is time for the physical installation. Follow the Installation Guide to correctly fit the Bold Smart Lock into your door. It is quick, precise, and ensures everything is aligned for optimal performance.

5. Operate your Bold Smart Lock

Once installed and registered, you can activate the lock in two ways:

  • From the inside: Press the inner button once to activate the lock. The outside knob can now be turned to lock, unlock or open your door.

  • From the outside: Stand close to the door with the app on your phone open, press the button in the app. Simply twist the knob to open your door.

If the knob stays free-spinning, your phone may not be recognised—make sure Bluetooth and location permissions are active.

6. Add users to your Bold Smart Lock

In the app, select the person icon left of the activation button for your lock. From here, you can:

  • Add new users

  • Update or remove existing users

  • Share access via QR code, SMS, email, WhatsApp—whatever suits your style

Need help? Our step-by-step guide makes sharing access effortless.

7. Adjust your lock settings

In the Bold app, you will find a settings icon to the right of the activation button for each lock. Here you can adjust various settings, such as:

  • View device information, including the serial number and battery status.
  • Turn the sound of the lock on or off.
  • Set how long the lock remains active after activating.
  • Enable auto-entry or set a backup PIN.
  • Transfer ownership of the lock if necessary.

Update your profile settings

Need to change your login details? Tap the gear icon in the bottom-right corner of the app, go to My Account, and:

  • Update your phone number or email

  • Change your password

  • Set your preferred language

These settings keep your account secure and easy to recover if needed.

Final thoughts

Your Bold Smart Lock is now fully set up and activated. From app control to Auto Entry, you are ready to unlock a smarter, safer world—starting with your front door.

Want to dive deeper? Check out our full range of feature articles in the Support Centre.